Terms & Conditions
Welcome to Aquadoir. These Terms & Conditions explain the rules for using our website, placing orders, purchasing products, and interacting with our brand.
By using www.aquadoir.com, placing an order, or creating an account, you agree to these Terms & Conditions. Please read them carefully before using our website.
1. About us
This website is operated by Aquadoir.
Website: www.aquadoir.com
Email: info@aquadoir.com
Customer support: support@aquadoir.com
Business name: Aquadoir Ltd
Aquadoir is a clothing brand selling fashion products, including T-shirts and related apparel.
2. Use of our website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraud or illegal activity
- Copy, reproduce, or misuse our brand content
- Interfere with the security or operation of the website
- Provide false, misleading, or incomplete information
- Attempt to access areas of the website without permission
- Use our website in a way that may damage Aquadoir or other users
We may restrict, suspend, or terminate your access to our website if we believe you have breached these Terms & Conditions.
3. Product information
We try to display our products as accurately as possible, including colours, descriptions, sizes, prices, and images.
However, product colours may appear slightly different depending on your device screen, lighting, or display settings.
All product descriptions, images, prices, and availability are subject to change without notice.
We reserve the right to correct any errors, inaccuracies, or omissions on our website.
4. Size and fit
Aquadoir provides size information to help customers choose the correct size.
Size guides are for guidance only. Fit may vary depending on product style, fabric, body shape, and personal preference.
Customers are responsible for checking the size guide before placing an order.
5. Prices
All prices are shown in GBP (£) unless stated otherwise.
Prices may include or exclude taxes depending on your location and the checkout settings.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
If a product is listed at an incorrect price due to a technical error or mistake, we reserve the right to cancel the order and refund you.
6. Orders
When you place an order on our website, you are making an offer to purchase the selected product.
Your order is only accepted when we send you an order confirmation email or dispatch confirmation.
We reserve the right to refuse or cancel an order for reasons including:
- Product unavailable
- Payment not authorised
- Incorrect price or product information
- Suspected fraud
- Delivery address issues
- Breach of these Terms & Conditions
If we cancel your order after payment has been taken, we will issue a refund.
7. Payment
Payment must be made at checkout using the payment methods available on our website.
We may accept payment methods such as debit cards, credit cards, Shopify Payments, PayPal, Apple Pay, Google Pay, or other approved payment providers.
Aquadoir does not store your full card details. Payments are processed securely by third-party payment providers.
8. Delivery
We aim to process and dispatch orders as quickly as possible.
Delivery times are estimates only and may vary due to courier delays, customs checks, public holidays, weather, incorrect delivery details, or other circumstances outside our control.
Aquadoir is not responsible for delays caused by courier companies or customs authorities.
Customers must provide a complete and accurate delivery address. We are not responsible for lost or delayed orders caused by incorrect delivery information.
9. International orders
Aquadoir may accept international orders depending on the delivery location available at checkout.
For international orders, customers may be responsible for customs duties, import taxes, VAT, handling fees, or other charges applied by their country.
These charges are not controlled by Aquadoir and are the customer’s responsibility unless clearly stated otherwise at checkout.
International delivery times may vary.
10. Order tracking
Where tracking is available, we will provide tracking information by email or through your customer account.
Tracking updates are provided by the courier and may take time to update.
11. Cancellation rights
If you are a UK consumer buying online, you normally have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To cancel your order, you must contact us at:
Please include your order number, full name, email address, and the item you wish to cancel.
After telling us you want to cancel, you must return the item within 14 days.
Items must be returned in a clean, unused, unworn condition, with original tags, labels, and packaging where possible.
12. Returns and refunds
To request a return, contact us at:
Please include:
- Order number
- Full name
- Email address
- Product name
- Reason for return
- Photos, if the item is damaged or faulty
Returned items must be:
- Unworn
- Unwashed
- Unused
- Clean
- Free from perfume, deodorant, stains, pet hair, or damage
- Returned with original tags and packaging where possible
We reserve the right to reduce or refuse a refund if the item has been used, damaged, washed, or handled more than necessary.
Refunds will be made to the original payment method.
Delivery charges may not always be refundable, except where required by law.
Customers may be responsible for return postage unless the item is faulty, damaged, or incorrect.
13. Faulty, damaged, or incorrect items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at:
Please include your order number and clear photos of the issue.
If the item is confirmed as faulty, damaged, or incorrect, we may offer a replacement, exchange, repair, or refund, depending on the situation and your legal rights.
This does not affect your statutory rights.
14. Exchanges
We may offer exchanges depending on stock availability.
If the requested size, colour, or product is not available, we may offer a refund or store credit where appropriate.
Customers may be responsible for return postage for size or preference exchanges unless the product is faulty or incorrect.
15. Non-returnable items
Some items may not be returnable, including:
- Personalised or customised products
- Gift cards
- Items marked as final sale, where legally permitted
- Items that are worn, washed, damaged, stained, or altered
- Items returned without tags or in unsuitable condition
This does not affect your legal rights for faulty or misdescribed goods.
16. Promotions and discount codes
From time to time, Aquadoir may offer discounts, promotions, or discount codes.
Promotions may be subject to specific terms, expiry dates, product exclusions, or minimum spend requirements.
Discount codes cannot usually be applied after an order has been placed.
We reserve the right to cancel, amend, or refuse promotions at any time where necessary.
17. Product care
Customers are responsible for following the care instructions provided with the product.
Aquadoir is not responsible for damage caused by incorrect washing, drying, ironing, bleaching, storage, or general misuse.
18. Intellectual property
All content on this website belongs to Aquadoir or its licensors.
This includes:
- Brand name
- Logos
- Product images
- Website design
- Text
- Graphics
- Product descriptions
- Photography
- Videos
- Social media content
You must not copy, reproduce, sell, modify, distribute, or use our content without written permission from Aquadoir.
19. User content and reviews
If you submit reviews, photos, comments, or other content to Aquadoir, you give us permission to use that content for marketing, website, social media, and promotional purposes.
You must not submit content that is false, abusive, offensive, illegal, or infringes another person’s rights.
We reserve the right to remove any user content at our discretion.
20. Account security
If you create an account on our website, you are responsible for keeping your login details secure.
You must notify us immediately if you believe your account has been accessed without permission.
We are not responsible for loss caused by your failure to keep your account details safe.
21. Limitation of liability
We do our best to keep our website accurate, secure, and available.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses.
To the fullest extent permitted by law, Aquadoir will not be responsible for indirect loss, loss of profit, loss of business, loss of data, or any damage caused by use of our website.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
22. Privacy and data protection
We collect and use personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store, and protect your personal data.
23. Third-party links
Our website may include links to third-party websites or services.
We are not responsible for the content, privacy practices, terms, or security of third-party websites.
You access third-party websites at your own risk.
24. Events outside our control
Aquadoir will not be responsible for delays or failures caused by events outside our reasonable control, including:
- Courier delays
- Customs delays
- Natural disasters
- Strikes
- War or civil unrest
- Internet or payment system failures
- Government restrictions
- Supplier delays
- Pandemics or health emergencies
25. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with a new “Last updated” date.
By continuing to use our website after changes are posted, you agree to the updated Terms & Conditions.
26. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the laws of the country where you live.
27. Contact us
If you have any questions about these Terms & Conditions, contact us at:
Aquadoir
Website: www.aquadoir.com
Email: info@aquadoir.com
Support: support@aquadoir.com